For plumbing business owners
Five text-and-email automations for plumbing shops, built and managed for one monthly retainer. The account snapshot conversation is free.
Your shop Sorry we missed your call. This is your shop. How can we help? Reply STOP to opt out.
Caller The water heater is leaking. Can someone call me back?
Your shop Thanks. We have your request and will call you back. Reply STOP to opt out.
The workday
What we build
Each one is a workflow we set up, test with you, and then watch. The matched automation is listed first on this page.
A call to your business line goes unanswered, including while you are on a job or after hours, and the caller gets a text from your shop within about a minute asking how you can help. Your team gets an alert and a callback task.
Someone fills out your website or ad form, such as a water heater or drain request, and they get an instant text and email. Your team gets a notification and a call task. Follow-ups continue until they reply or book.
A job is marked complete, and the customer gets a short text with your Google review link. One reminder if they do not respond.
A job is booked, and the customer gets a confirmation, then reminders before the visit, with a reply-to-reschedule option.
Opted-in past customers get maintenance reminders you approve before they go out, such as a check-in or a water heater service reminder.
Messages are only sent to people who have consented or contacted you first, and every text includes opt-out instructions.
This is not cold outreach. It is not a fit if you want to text people who never contacted you and never did business with you.
The process
The snapshot conversation is free. The follow-up automations are a separate monthly retainer. Marketing and other add-ons are optional.
You talk with Retention OS. It writes a snapshot of how calls, leads and past customers reach your shop today. This conversation is free. It does not start the monthly retainer.
We walk through that snapshot with you and look at how calls and leads come in today.
We connect your number, forms and calendar, register your texting number with carriers (A2P 10DLC) and write the messages with you.
Carrier registration timing is set by the carriers, not by us.
We run every automation on test contacts, and you approve each message.
We watch delivery, replies and opt-outs and adjust monthly.
After the automations are live, you can add other services and marketing. You can keep the follow-up retainer on its own. If you add them, we keep working with your shop over time.
Pricing
The account snapshot conversation is free. This card is the paid follow-up retainer.
Retention Systems retainer for plumbing shops.
We don't promise a specific number of jobs, reviews or bookings.
FAQ
Plumbing business owners with inbound calls, form leads, or a past-customer list you are allowed to message. It is not a fit if you want cold outreach to people who never contacted you and never did business with you.
A free conversation with Retention OS about how calls and leads reach your shop. It does not start the monthly retainer.
No. The retainer covers the five follow-up automations. Additional services and marketing are optional.
You keep your phone number. The automations run on the HighLevel platform, which we set up and manage for you.
We only text people who called you, opted in on a form, or are existing customers you have permission to message. Every message includes STOP to opt out, and we register your number with carriers (A2P 10DLC). This is not legal advice.
No. After a job is marked complete, the review request goes to that customer. We do not filter the list by who seemed pleased with the work. Filtering out unhappy customers goes against Google's review policies and FTC rules.
A monthly retainer for the five automations. See pricing and terms above.
You can cancel at any time. Cancel before your renewal date to avoid the next charge. Fees already owed remain due. See the Terms of Service.
We draft them and you approve every one before it goes live.
You can talk with Retention OS first for a free account snapshot. Booking this demo does not start the retainer.
Choose a time on our demo calendar. You will enter your name, email and phone there to confirm the call.
What to have ready: how calls reach you today, your field-service software and your website form.
Can't find a time? Call (315) 857-4934.
See our Terms, Privacy Policy and SMS Terms.